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Frequently Asked Question & Answers!


The OptaServ monthly billing runs from the 22nd of the month to the 3rd of the following month. In the event that the start of the billing run falls on a weekend or public holiday, the billing run will commence on the previous workday.

Cancellations: Any cancellations done before the 15th of the month will take effect at the end of that month. Cancellations done after the 15th of the month will then only be effective from the end of the following month. Services cannot be cancelled if there are any outstanding balances on the account. The account must be settled first.

Package Changes: You will not be able to make any package changes during the billing run. Any changes done during the billing run will only take effect at the end of the following month.

Wi-Fi is short for Wireless Internet. Fibre, Fixed LTE and Mobile routers /modems all have the ability to broadcast a wireless signal in order to enable the user to connect their hardware (computers/ printers/ cellphones) to the internet without a physical connection.

Wi-Fi technology uses radio waves to give users wireless high-speed Internet connections in an area. These areas, known as hotspots can be located in your home, a hotel, a restaurant and any other area where internet is available. 

The internet is a network of computers and network devices that connect to each other, that can share and access information and communicate worldwide. The internet is a global network of cables, including ADSL, Fibre and wireless connectivity like 3G & LTE.

>When you visit a website, your computer sends a request over these wires to a server. A server is where websites and other data are stored, and it works a lot like your computer’s hard drive. Once the request arrives, the server retrieves the website or information requested and sends the correct data back to your computer. All this happens in seconds. 

OptaServ has a few payment options for now. We are working hard to making it convenient for you to be easily connected and online at all times.

We have the following Payment options available for your convenience; EFT, Payfast & Netcash (Ozow). Kinldy send us an email or call us for more options

Yes, Pure VoIP is a cloud-hosted service, which means you can take your number anywhere in the world. If you have Fibre or Fixed LTE, then you can cancel your existing landline rental and port your number to Pure VoIP.

Existing South African landline number can be ported to Pure VoIP. Only numbers that start with 01, 02, 03, 04 and 05 can be ported to Pure VoIP. No Mobile Numbers and 086/087 numbers.

What numbers can be ported to Pure VoIP? Only South African numbers that start with 01, 02, 03, 04 and 05 can be ported to Pure VoIP.